what is the required Network VRU type?
In the Cisco Unified Contact Center Enterprise with Cisco Unified IP IVR, what is the required Network VRU type?
Which item is not used in configuring a Cisco ICM VRU PIM on the Peripheral Gateway?
Which item is not used in configuring a Cisco ICM VRU PIM on the Peripheral Gateway?
which of the following settings is required for TempDB?
When installing Microsoft SQL Server for the Cisco Unified Contact Center Enteprise 7.0 release, which of the following settings is required for TempDB?
What needs to be changed in the Cisco Unified Communications Manager to fix this issue?
In a Cisco Unified Contact Center Enterprise deployment, the following have been created in the Cisco Unified Communications Manager:
There are two partitions:
UCCE – Contains CTI route points and agent phone DNs
INTERNAL – Contains CTI ports
There are three calling search spaces:
GW_CSS – Contains UCCE partition
CTI_CSS – Contains UCCE partition
AG_CSS – Contains UCCE and INTERNAL partitions
In this configuration, PSTN calls to CTI route points are failing to get into the Cisco Unified IP IVR for queuing treatment. Internal calls from agent phone to CTI route points get queuing treatment. What needs to be changed in the Cisco Unified Communications Manager to fix this issue?
Which two are part of the configuration?
In the Cisco Unified Contact Center Enterprise solution with Cisco Unified IP IVR, the system is configured to handle calls routed to agents that the agent does not answer. Which two are part of the configuration? (Choose two.)
Which option is not one of those tabs?
When creating a new ICM call routing script, a palette tool is available with the icons available for use in the script. The available nodes are grouped into four tabs. Which option is not one of those tabs?
which of the following is the correct value for the VRU Connection Port field?
When setting up a VRU Peripheral Gateway for the Cisco Unified Contact Center Enterprise solution, which of the following is the correct value for the VRU Connection Port field?
which process on the Cisco Unified ICM Call Router must be active?
When a Cisco Unified ICM Logger / Database Server starts up, which process on the Cisco Unified ICM Call Router must be active?
how will incoming calls be treated?
In the Cisco Unified Contact Center Enterprise solution, if the Cisco Unified Communications Manager subscriber for the Cisco voice gateway is down, how will incoming calls be treated?
which two items must be configured?
Media termination points in Cisco Unified Communications Manager provide media services such as call hold and call transfer for a call routed to an H.323 endpoint. To configure an MTP resource, which two items must be configured? (Choose two.)