What is the correct order of steps to install a new Cisco Unified IP Phone for a Unified Contact Center Enterp
What is the correct order of steps to install a new Cisco Unified IP Phone for a Unified Contact Center Enterprise agent in Unified Communications Manager 5.x?
how will incoming calls be treated?
In the Cisco Unified Contact Center Enterprise solution, if the Cisco Unified Communications Manager subscriber for the Cisco voice gateway is down, how will incoming calls be treated?
What is the impact of that sort of routing on the system?
A Cisco Unified Contact Center Enterprise routing script can send calls directly to a pre-defined label or extension on a Cisco Unified Communications Manager IP Phone. What is the impact of that sort of routing on the system?
what is the first step to create a new CTI route point to be associated with a JTAPI user?
In the Cisco Unified Communications Manager 4.1(x), what is the first step to create a new CTI route point to be associated with a JTAPI user?
which of the following will not occur?
In the Cisco Unified Contact Center Enterprise solution, when a CTI Server on a Peripheral Gateway fails, which of the following will not occur?
which two items must be configured?
Media termination points in Cisco Unified Communications Manager provide media services such as call hold and call transfer for a call routed to an H.323 endpoint. To configure an MTP resource, which two items must be configured? (Choose two.)
what is the best way to assign a sales call a higher priority in the system?
In a Cisco Unified ICM routing script, what is the best way to assign a sales call a higher priority in the system?
how are CTI route points and CTI ports created in the Unified IP IVR 4.0(x)?
In the Cisco Unified Contact Center Enterprise solution, how are CTI route points and CTI ports created in the Unified IP IVR 4.0(x)?
where should Urgent Priority be checked off in?
When configuring a Cisco Unified Communications Manager dial plan to allow for dialing 911 or placing other emergency calls, where should Urgent Priority be checked off in?
what priority will the call be queued?
The Cisco Unified Contact Center Enterprise can queue calls at different queue priorities. In this sample script, at what priority will the call be queued?
