In a Cisco Unified Contact Center Enterprise deployment, a trunk group is created in the Cisco
Unified ICM Configuration Manager and associated with a peripheral. The trunk group peripheral
number must match which of the following items?

A Cisco CTI Supervisor Desktop can display real-time statistics for Cisco Unified Contact Center
Enterprise agents. Which item must be configured in ICM Configuration Manager for those
statistics to be displayed?

When creating a dialed number in the Cisco Unified ICM Configuration Manager, it is necessary to
select Permit Application Routing for which of the following?

In the Cisco Unified Contact Center Enterprise solution, agent reason and wrap up codes for a CTI
OS deployment are configured in which of the following components?

When creating a new ICM call routing script, a palette tool is available with the icons available for
use in the script. The available nodes are grouped into four tabs. Which option is not one of those
tabs?

Which of the following is not recommended to reside on the C. drive partition of any Cisco Unified
ICM Server?

A Cisco Unified Contact Center Enterprise routing script can send calls directly to a pre-defined
label or extension on a Cisco Unified Communications Manager IP Phone. What is the impact of
that sort of routing on the system?

When installing a duplexed Cisco Unified Contact Center Enterprise solution with Cisco Agent
Desktop, which of the following statements regarding the Cisco Agent Desktop server license is
correct?

Exhibit:

In this Cisco Unified ICM Call Type Manager tool example, given this specific call type and script
selection, what script will run on January 1, 2008 and why?

On the Cisco Unified Contact Center Enterprise Peripheral Gateway, which process would detect
a failure between the Peripheral Gateway and the ICM Call Router?