When a Cisco Unified Contact Center Enterprise agent transfers a call to another agent on a
different Cisco Unified Communications Manager cluster, what is the impact if the agent dials the
phone number of the second agent directly to perform the transfer?

When the Cisco Unified Contact Center Enterprise system transfers a call to the Cisco Unified IP

IVR using a “Translation Route to VRU” node, which label is sent to the routing client?

How is accurate service-level information obtained in a Cisco Unified Contact Center Enterprise
Parent/Child model with calls queued at the parent?

Where in the Cisco Unified ICM Logger database are call queuing statistics captured and reported
when calls are queued in Cisco Unified Contact Center Enterprise with Cisco Unified IP IVR?

When is a call type assigned to a call in the Cisco Unified Contact Center Enterprise system?

What is the impact of routing a call to a non-agent phone in the Cisco Unified Contact Center
Enterprise solution?

What impact does the Cisco Unified Contact Center Enterprise 8.0(x) Mobile Agent option have on
the agent peripheral gateway?

Which of these statements must be true to provide silent monitoring for Cisco Unified Contact
Center Enterprise 8.0(x) mobile agents?

Which Cisco Unified Contact Center Enterprise CTI Desktop option requires the use of VoIP
Monitor Server with SPAN port-based monitoring to support supervisor silent monitoring of agent
calls?

A Cisco Unified Contact Center Enterprise system is designed with geographic redundancy for the
central controllers (with separate call routers and loggers). At the Side A location, there are Call
Router A, Logger A, and a duplex pair of peripheral gateways (PG1A/PG1B). At the Side B
location, there are Call Router B, Logger B, and a duplex pair of peripheral gateways
(PG2A/PG2B). The visible network WAN between the two sites goes down while the private
network is operational.
Which of these is true?