Which protocol does the Cisco Unified ICM use to interface with the Cisco Unified
Communications Manager in the Cisco Unified Contact Center Enterprise solution?

How does Cisco Unified Contact Center Enterprise provide security to the system?

What is the impact of using a Call Type node in a routing script for the Cisco Unified Contact
Center Enterprise system?

The process of sending pre-call data about a call to a targeted site in the Cisco Unified Contact
Center Enterprise solution is known as which of these terms?

What is the recommended way to configure redundant Cisco Unified Communications Manager
subscribers for Cisco IP phone registration in a single cluster for the Cisco Unified Contact Center
Enterprise solution?

Under which circumstances can the visible and private networks be converged in the Cisco Unified
Contact Center Enterprise system?

In a Cisco Unified Contact Center Enterprise deployment with geographically redundant central
controllers, a new site is added with two new Admin Workstations as the only AWs at the site.
What is the recommended configuration (AW type) for these two machines?

What role does Cisco Unified Communications Manager play in the Cisco Unified Contact Center
Enterprise solution?

When sizing the Cisco Unified Communications Manager cluster in a Cisco Unified Contact Center
Enterprise solution with the Cisco Unified IP IVR, which factor must be taken into account?

Which function is not provided by the Cisco Gatekeeper software in a Cisco Unified Contact
Center Enterprise deployment?