You need to design Cisco Unified Communications Manager 6.1(1) for normal calls and contact
center calls. The customer requirement is to have approximately 250 simultaneous MOH sessions.
What is the minimum server platform that you can use?

In a Cisco Unified Contact Center Enterprise customer design, there is a remote PSTN voice
gateway with a single T1 in a G.729 region. Calls will cross the WAN to reach one of 14 agents
using G.729 Cisco IP phones or be queued in one of 10 available Cisco Unified IP IVR ports
(configured for G.711). Which is the correct quantity and type of resource to support these calls in
this configuration?

In a Cisco Unified Contact Center Enterprise 7.5(1) design, the customer requires that its agents
be able to have personal lines (DID) as well as their agent extensions. Using the Cisco Unified
Communications Manager 6.1(1) partition feature, how should the following agent phone be
configured?
Agent ACD linE. 4000 (DN)
Agent DID linE. 5000 (personal line)
Partition: Personal – Allow personal calls
Partition: ACDDN – Allow Cisco Unified Contact Center Enterprise calls only

All of these statements correctly describe the role of voice gateways in Cisco Unified Contact
Center Enterprise deployments except which one?

Microsoft Windows Active Directory in Cisco Unified Contact Center Enterprise controls all of
these types of user access except which one?

Which tool is used to create the Cisco organization unit structure in Cisco Unified Contact Center
Enterprise 7.0(x) and 7.1(x)?

When a call is processed using the Ring No Answer dialed number in Cisco Unified Contact
Center Enterprise, what does the caller experience?

All of these statements about high availability with a Cisco Unified Intelligent Contact Management
(ICM) central controller are true except which one?

In the Cisco Unified Contact Center Enterprise solution, what is the impact on the system if
inbound call volume increases?

Which failure scenario in the Cisco Unified Contact Center Enterprise solution would stop all
processing and routing of contact center calls?