Refer to the exhibit.

In a Cisco Unified Contact Center Enterprise call flow, the Cisco Unified IP IVR application is
used to queue calls during business hours, or plays the system generated “goodbye” prompt. In
testing this call flow, all callers are hearing the “goodbye” prompt, even during business hours. In
order to correct this error, which Cisco Unified IP IVR step needs to be moved in the flow shown
in the exhibit?

Refer to the exhibit.

In this Cisco Unified Contact Center Enteprise system design:
All calls come into the US Data Center for treatment or queuing in a local Cisco Unified IP IVR
Agents are located in a call center in the US and India and there are also Mobile Agents in their
local countries using “nailed-up” connections via the local PSTN
All agents are using CTI OS for their agent desktop, using a specific connection profile to define
the appropriate silent monitoring method for their location
In this design, a Supervisor in the US wants to monitor agents in India. What are the possible
combinations that will allow that to happen? (Choose two.)

Refer to the exhibit.

In a Cisco Unified Contact Center Enterprise system, an agent reports being unable to transfer or
conference callers with other agents. The agent is able to accept new inbound calls from the
system, but cannot transfer the call. The log files shown in the exhibit were collected from the
Cisco Unified Communications Manager PIM logs, the JTAPI Gateway log, and the Cisco Unified
Communications Manager Trace log during testing of this failure. Which issue may be the cause
of this problem?

Refer to the exhibit.

In a Cisco Unified Contact Center Enterprise deployment, call center agents report that calls drop
intermittently as soon as they answer the phone.
Callers who experienced the symptoms said they did not hang up, they were disconnected by the
system.
The Cisco Unified Communications Manager log files were examined during this failure, with
specific items noted.
Given these symptoms and the information in the log file, what is the most likely cause of this
problem?”

Refer to the exhibit.

Calls in a Cisco Unified Contact Center Enterprise system are failing when the system attempts to
queue the calls on the Cisco Unified IP IVR. A VRUCAP file was captured from the failed call.
Based on this log file, what are the possible causes for the call failing?

Refer to the exhibit.

In a Cisco Unified Contact Center Enterprise system, the call flow uses a Cisco Unified IP IVR
application to collect an Account ID and PIN from the caller as shown above. In testing this call
flow, the Cisco Unified ICM Call Routing Script is not receiving the digits entered by the caller.
What is the most likely cause of the problem?

Refer to the exhibit.

In a Cisco Unified Contact Center Enterprise deployment with the Outbound Option, the
CCM1_Cisco_Voice_Sales skill group did not receive any outbound calls on Tuesday between
8:30 a.m. and 9:00 a.m.
During this time frame the campaign was scheduled to begin at 8:30 a.m. and 10 (ten) agents
were logged into the skill group.
Based on the Cisco Unified ICM Admin Script that is used to control the outbound calling, what
could cause the group not to get any outbound calls?

Drag and drop the Cisco Unified Communications Manager tool on the left to its function on the
right.

Refer to the exhibit.

In a Cisco Unified Contact Center Enterprise deployment, the Cisco Unified ICM Routing Script
and related Cisco Unified IP IVR Application shown in the exhibit are causing calls to drop while
in queue at the Cisco Unified IP IVR. What is the best option to correct this problem?

In the Cisco Unified Contact Center Enterprise solution, the Cisco Unified ICM Script Editor
Agent-to-Agent Node is used to send calls between agents in the system.
Which item is not applicable to the Agent-to-Agent Node usage?