What are two possible causes for this issue?
In a Cisco Unified Contact Center Enterprise system, a new agent and phone have been added to
the system; however, the agent is unable to log in to the system.
The agent is using the same type of phone and has the same CTI OS desktop setup as other
agents who are able to log in without issue. What are two possible causes for this issue? (Choose
two.)
Identify the specific process that generated the log file.
Refer to the exhibit.
In the Cisco Unified Contact Center Enterprise solution, there are a number of different log files
that are generated by different components and processes in the solution. Identify the specific
process that generated the log file.
What impact does the script shown in the exhibit have on the system?
Refer to the exhibit.
In a Cisco Unified Contact Center Enterprise deployment, the call flow allows the caller to opt out
and leave a voice-mail message for an agent team while in queue. The Cisco Unified IP IVR
application “Scriptl .aef” is called to prompt the caller and transfer the call to voice mail. What
impact does the script shown in the exhibit have on the system?
what additional trace files would be helpful in troubleshooting calls that are being dropped in the Cisco Unif
In addition to enabling tracing in the Cisco Unified IP IVR, what additional trace files would be
helpful in troubleshooting calls that are being dropped in the Cisco Unified IP IVR for the Cisco
Unified Contact Center Enterprise solution? (Choose two.)
Which two actions would be helpful in finding the problem?
In a Cisco Unified Contact Center Enterprise system, external callers being queued on the Cisco
Unified IP IVR are reporting voice quality issues with the Cisco Unified IP IVR prompts as being
“choppy.” Which two actions would be helpful in finding the problem? (Choose two.)
which two states describe the calls handled by this Call Routing Script?
Refer to the exhibit.
In the Cisco Unified Contact Center Enterprise solution, the Cisco Unified ICM Script Editor
provides a “Monitor Mode” that is useful in understanding how calls are being handled in real time.
Given the screen capture, which two states describe the calls handled by this Call Routing Script?
(Choose two.)
What is the likely cause of this error?
Refer to the exhibit.
In a Cisco Unified Contact Center Enterprise deployment, an agent is having trouble logging in to
the system. In reviewing the CTI OS log file, the error message has been found in the log. What is
the likely cause of this error?
which command line syntax would you use?
To use the Cisco Unified ICM dumplog utility to gather the Call Router’s MDS log from Monday,
March 10, 2008, beginning at 9:30, and to ensure that you do not get binary data in the log, which
command line syntax would you use?
which Cisco Unified IP IVR step needs to be moved in the flow shown in the exhibit?
Refer to the exhibit.
In a Cisco Unified Contact Center Enterprise call flow, the Cisco Unified IP IVR application is used
to queue calls during business hours, or plays the system generated “goodbye” prompt. In testing
this call flow, all callers are hearing the “goodbye” prompt, even during business hours. In order to
correct this error, which Cisco Unified IP IVR step needs to be moved in the flow shown in the exhibit?
What are the possible combinations that will allow that to happen?
Refer to the exhibit.
In this Cisco Unified Contact Center Enteprise system design:
All calls come into the US Data Center for treatment or queuing in a local Cisco Unified IP IVR
Agents are located in a call center in the US and India and there are also Mobile Agents in their
local countries using “nailed-up” connections via the local
PSTN
All agents are using CTI OS for their agent desktop, using a specific connection profile to define
the appropriate silent monitoring method for their location
In this design, a Supervisor in the US wants to monitor agents in India. What are the possible
combinations that will allow that to happen? (Choose two.)