Which two problems could potentially cause calls not to reach the Cisco Unified IP IVR? (Choose
two.)

Refer to the exhibit.

In a Cisco Unified Contact Center Enterprise deployment using the Multi-Site Centralized call
processing model, all calls come into the central site for treatment or queuing and are then
transferred across the WAN to agents. In this deployment, agents have reported that they are
getting stuck in a reserved state but not getting the actual call delivered to them. What is the most
likely cause of this failure?

When troubleshooting calls that are dropping in the Cisco IP IVR in the Cisco Unified Contact
Center Enterprise solution, which log file settings would be useful? Select the three best options
for tracing from the AppAdmin > System > Tracing menu. (Choose three.)

Refer to the exhibit.

An agent in a Cisco Unified Contact Center Enterprise system is reporting that the system is
automatically changing the agent’s state from “Ready” to “Not-Ready” for no apparent reason.
In the Cisco Unified Communications Manager configuration, the default Calling Search Space for
the CTI Ports and CTI Route Points is “Calling Party.”
Given the log file and Cisco Unified Communications Manager configuration, which option is the
most likely cause of the failure?

Refer to the exhibit.

In a Cisco Unified Contact Center Enterprise deployment, calls are failing during the Translation
Route to the Cisco Unified IP IVR. Review the MIVR log file and select the most possible reason
for this failure.

In the Cisco Unified Contact Center Enterprise system, which of these steps will enable JTAPI
tracing for the Cisco Unified IP IVR/CRS Server?

Refer to the exhibit.

After reviewing the CTIOS log shown in the exhibit, identify the “final” agent state for these agent
IDs.
10771
99960
99920

Refer to the exhibit.

Given the highlighted error message in the Cisco Unified ICM Call Router Log Viewer, what is the
most appropriate configuration change to make to avoid the error?

Refer to the exhibit.

The Cisco Unified Communications Manager Peripheral Gateway is unable to connect and
activate the link to Cisco Unified Communications Manager. Review the log file from the Cisco
Unified Communications Manager JTAPI Gateway. What are two possible causes of this failure to
connect? (Choose two.)

In a Cisco Unified Contact Center Enterprise deployment, which three traces would you apply for a
Cisco Unified Communications Manager PIM in the Cisco Unified ICM PROCMON tool? (Choose
three.)