According to best practices, what are three reasons for escalating a ticket? (Choose three.)

According to the ITIL® v3 framework, what is the nature of the method used to escalate an issue
that is very serious in nature or an issue that could potentially require an excessive amount of time
to resolve?

How often should device configurations be backed up? (Choose two.)

The command logging trap informational instructs a device to perform which of these actions?

A “device unreachable” event has been detected by the NMS. The NMS has also performed
automated routines and determined that no interfaces are reachable (routed or directly
connected).
The last few log entries stored on the logging server for this device are as follows:

What is the most probable cause of the outage?

What tool generates synthetic traffic to measure network performance?

What is an incremental backup?

What are two differences between using FTP or TFTP to copy files? (Choose two.)

You are a Tier I NOC staff working on a severity 1 issue. The escalation timeline is defined as 60
minutes. After 55 minutes, you think you are close to resolving the issue. What would you do in
this situation?

Which one of the following features will allow the severity of a syslog message to be altered prior
to leaving a Cisco IOS device?