Refer to the UNIX shell script below. Which one of the statements is true?
dir=/var/adm/CSCOpx/files/rme/dcma/devfiles
log=/tmp/removeDcmaFiles.log
echo “Starting removeDcmaFiles cron job `date`” >> $log
for i in `ls $dir`; do
 length=`ls -lrt $dir/$i/PRIMARY/RUNNING/ | wc -l`
 h=`expr $length – 3`
 for j in `ls -rt $dir/$i/PRIMARY/RUNNING/ | head -$h`;do
ÂÂ echo “rm -rf $dir/$i/PRIMARY/RUNNING/$j” >> $log

ÂÂ rm -rf $dir/$i/PRIMARY/RUNNING/$j
 done
done

Which protocol can you use to dynamically discover directly connected neighbors in the network
for inventory purposes?

What is the correct order of the procedural steps for a network change MOP?

Why do service providers have a difficult time guaranteeing performance levels in SLAs?

When monitoring service levels against the requirements of an SLA, which three questions should
you ask when defining the data collection methodology? (Choose three.)

Which of the following would be best suited for providing accurate service-level measurements?

According to the ITIL® v3 framework, which four of these statements are characteristics of
effective problem management? (Choose four.)

You are Tier 1 support and are actively working a high-priority ticket. Troubleshooting efforts have
not isolated the issue and you think that rebooting the device will resolve it. What should you do
first?

DRAG DROP
Click and drag each “business impact” definition to the appropriate level.