Refer to the exhibit.

In a Cisco Unified Contact Center Enterprise deployment, the Cisco Unified ICM Routing Script
and related Cisco Unified IP IVR Application shown in the exhibit are causing calls to drop while
in queue at the Cisco Unified IP IVR. What is the best option to correct this problem?

Drag and drop the Cisco Unified Communications Manager tool on the left to its function on the
right.

In the Cisco Unified Contact Center Enterprise solution, the Cisco Unified ICM Script Editor
Agent-to-Agent Node is used to send calls between agents in the system.
Which item is not applicable to the Agent-to-Agent Node usage?

Refer to the exhibit.

In a Cisco Unified Contact Center Enterprise deployment with agents deployed as shown in the
exhibit, an agent has reported receiving CTI screen pops for calls, but then the call is not sent to
the agent. What is a possible cause of this problem?

Refer to the exhibit.

In a Cisco Unified Contact Center Enterprise deployment, the Cisco Unified ICM Call Routing
Script shows one call failed in the Translation Route to VRU node. How will the system treat this
call?