In the Cisco Unified Contact Center Enterprise solution with Cisco Unified Communications
Manager clustering over the WAN, how is the private network for the Peripheral Gateways sized?

In the Cisco Unified Contact Center Enterprise solution, what is the impact to the system if call
queue times increase?

What role does the Cisco Unified ICM play in the Cisco Unified Contact Center Enterprise
solution?

Which of the following statements is not correct regarding QoS and prioritization for traffic in a
Cisco Unified Contact Center Enterprise deployment?

Which tool is used in Cisco Unified ICM to develop call flows for the Cisco Unified Contact Center
Enterprise solution?

When a Cisco Unified Contact Center Enterprise agent transfers a call to another agent on a
different Cisco Unified Communications Manager cluster, what is the impact if the agent dials the
phone number of the second agent directly to perform the transfer?

When the Cisco Unified Contact Center Enterprise system transfers a call to the Cisco Unified IP

IVR using a “Translation Route to VRU” node, which label is sent to the routing client?

How is accurate service-level information obtained in a Cisco Unified Contact Center Enterprise
Parent/Child model with calls queued at the parent?

When is a call type assigned to a call in the Cisco Unified Contact Center Enterprise system?

Where in the Cisco Unified ICM Logger database are call queuing statistics captured and reported
when calls are queued in Cisco Unified Contact Center Enterprise with Cisco Unified IP IVR?