In the Cisco Unified Contact Center Enterprise solution, what is the proper order of steps to create
translation routes for the Cisco Unified IP IVR?

Which task can be completed in the Cisco Unified Contact Center Enterprise Translation Route
Wizard?

The Cisco Unified Contact Center Enterprise Outbound Option uses the global variable
“Skill.OutboundPercent” in the Administrative Script that controls the outbound campaign. What
does this variable control?

Refer to the exhibit.

The Cisco Unified Contact Center Enterprise Outbound Option uses a reservation script to find an
available agent for the outbound contact. Which of the following statements is true about this
personal agent callback script?

Refer to the exhibit.

The Cisco Unified Contact Center Enterprise Outbound Option uses a reservation script to find an
available agent for the outbound contact. Which of the following statements is true about this
reservation script?

In the Cisco Unified Contact Center Enterprise solution, if a Cisco Unified Communications
Manager subscriber in the Redundancy Group for the Cisco voice gateway is down, how will
incoming calls be treated?

In the common ground upgrade method of the Cisco Unified Contact Center Enterprise, the Cisco
Unified Communications Manager was upgraded to 8.0(1) first. The Peripheral Gateway CTI route
points are not registering with the Cisco Unified Communications Manager after the upgrade.
What can be done to fix this issue?

Microsoft Windows service accounts are created for the Cisco Unified ICM 8.0(x) application to
run. Which statement is true?”

Which Cisco Unified ICM configuration object must exist before a Cisco Unified Communications
Manager peripheral can be saved in the PG Explorer configuration tool?

When configuring an agent device target in the Cisco Unified Contact Center Enterprise, what is
the correct format for the entry?