In a Cisco Unified ICM routing script, what is the best way to assign a sales call a higher priority in
the system?

In a Cisco Unified Contact Center Enterprise deployment, the following have been created in the
Cisco Unified Communications Manager:
There are two partitions:
UCCE – Contains CTI route points and agent phone DNs
INTERNAL – Contains CTI ports
There are three calling search spaces:
GW_CSS – Contains UCCE partition
CTI_CSS – Contains UCCE partition
AG_CSS – Contains UCCE and INTERNAL partitions
In this configuration, PSTN calls to CTI route points are failing to get into the Cisco Unified IP IVR
for queuing treatment. Internal calls from agent phone to CTI route points get queuing treatment.
What needs to be changed in the Cisco Unified Communications Manager to fix this issue?

In a Cisco Unified Contact Center Enterprise deployment with IP IVR used for queuing, how is a
call moved from the queue to the agent?

In the Cisco Unified Contact Center Enterprise with Cisco Unified IP IVR, what is the impact to
reporting when an IP IVR fails?

In the Cisco Unified Contact Center Enterprise deployment, what is the correct order to configure a
Cisco Unified Communications Manager Peripheral Gateway for use?

When installing a duplexed Cisco Unified ICM Peripheral Gateway, given the table of host names
and IP addresses, which is the correct configuration for Cisco Unified Communications Manager
Service parameters for the Cisco Unified Communications Manager Peripheral Gateway?

When configuring the translation route for a Cisco Unified Contact Center Enterprise solution,
which of the following configuration statements is correct?

When performing an upgrade to Cisco Unified Contact Center Enterprise, which of the following
components do not need to be upgraded during the same maintenance window?

When a Cisco Unified ICM Logger / Database Server starts up, which process on the Cisco
Unified ICM Call Router must be active?

In order to run the setup program for a Cisco Unified ICM Server, what are the minimum
permissions that must be granted to a user?