What impact does the Cisco Unified Contact Center Enterprise 7.1(2) Mobile Agent option have on the Agent Peri
What impact does the Cisco Unified Contact Center Enterprise 7.1(2) Mobile Agent option have on the Agent Peripheral Gateway?
Which of the following is not a role performed by the Cisco Voice Gateways involved in this call flow?
In the Cisco Unified Customer Voice Portal 4.0.x Comprehensive model using SIP, a call arrives, a user is prompted to enter an account number and is transferred to a Cisco Unified Contact Center Enterprise agent. Which of the following is not a role performed by the Cisco Voice Gateways involved in this call flow?
which statement is true about both the Cisco Unified Customer Voice Portal and Cisco Unified IP IVR self-servi
In the Cisco Unified Contact Center Enterprise solution, which statement is true about both the Cisco Unified Customer Voice Portal and Cisco Unified IP IVR self-service functions?
which time periods is the call connected to a Cisco IOS-based VoiceXML Gateway?
What function does the Cisco Unified Presence perform when used with the Cisco Unified Customer Voice Portal 4
What function does the Cisco Unified Presence perform when used with the Cisco Unified Customer Voice Portal 4.0.x?
Which statement is not true concerning high availability of the Cisco Unified ICM central controller?
Which statement is not true concerning high availability of the Cisco Unified ICM central controller?
which two of the following call transfer methods do you not consider the length of time that the caller is tal
When determining how many Cisco Voice Gateways are required for use with the Cisco Unified Customer Voice Portal, in which two of the following call transfer methods do you not consider the length of time that the caller is talking to an agent? (Choose two.)
Which types of Cisco Gatekeeper redundancy mechanisms are supported with the Cisco Unified Customer Voice Port
Which types of Cisco Gatekeeper redundancy mechanisms are supported with the Cisco Unified Customer Voice Portal system?
Which two of the following are benefits of deploying Cisco System Unified Contact Center Enterprise?
Which two of the following are benefits of deploying Cisco System Unified Contact Center Enterprise? (Choose two.)
What is the impact of routing a call to a non-agent phone in the Cisco Unified Contact Center Enterprise solut
What is the impact of routing a call to a non-agent phone in the Cisco Unified Contact Center Enterprise solution?