What is the minimum number of independent network WAN links required for clustering
What is the minimum number of independent network WAN links required for clustering over the WAN in the Cisco Unified Contact Center Enterprise solution, when both the Cisco Unified Communications Manager cluster and the related Peripheral Gateway duplex pair are also split across the WAN?
Which Cisco Unified Contact Center Enterprise CTI Desktop option requires the use of VoIP Monitor Server
Which Cisco Unified Contact Center Enterprise CTI Desktop option requires the use of VoIP Monitor Server and SPAN port-based monitoring to support supervisor silent monitoring of agent calls?
Cisco Unified Contact Center Enterprise Customer Voice Portal or Cisco Unified IP IVR queue points?
From where in the Cisco Unified ICM Logger database are call queuing statistics captured and reported when calls are queued in the Cisco Unified Contact Center Enterprise Customer Voice Portal or Cisco Unified IP IVR queue points?
Cisco CTI Object Server co-resident on the PG using a Cisco MCS-7845 class server?
How many agents can be supported on a Cisco Unified Contact Center Enterprise Release 7.1(2) Agent Peripheral Gateway with Cisco CTI Object Server co-resident on the PG using a Cisco MCS-7845 class server?
What is the recommended way to configure redundant Cisco Unified Communications Manager subscribers for Cisco
What is the recommended way to configure redundant Cisco Unified Communications Manager subscribers for Cisco IP phone registration in a single cluster for the Cisco Unified Contact Center Enterprise solution?
Cisco Unified Customer Voice Portal nor Cisco Unified IP IVR?
Which agent-initiated transfer method is not supported by the Cisco Unified Contact Center Enterprise solution with either Cisco Unified Customer Voice Portal nor Cisco Unified IP IVR?
Which feature of Cisco Unified Contact Center Enterprise is not supported
Which feature of Cisco Unified Contact Center Enterprise is not supported when deployed using the System CCE deployment model introduced in Cisco Unified Contact Center Enterprise 7.0?
How would this requirement be addressed given the following:
In a Cisco Unified Contact Center Enterprise design, the customer requires that agents are able to make personal outbound calls from their Cisco IP phone, but they do not want to allow the agent to use their ACD line for these calls. How would this requirement be addressed given the following:
Agent ACD Line: 1000 (DN)
Allow PSTN calling search space: Allows outbound calls to PSTN. Block PSTN calling search space: Blocks outbound calls to PSTN.
which statement is true about the Cisco Unified Communications Manager Peripheral Gateway duplex pair?
In the Cisco Unified Contact Center Enterprise solution with clustering over the WAN, which statement is true about the Cisco Unified Communications Manager Peripheral Gateway duplex pair?
Which protocol does the Cisco Unified ICM use to interface with the Cisco Unified Communications Manager in th
Which protocol does the Cisco Unified ICM use to interface with the Cisco Unified Communications Manager in the Cisco Unified Contact Center Enterprise solution?