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What is the maximum response time for a Business level … seenagapeJuly 15, 2017 What is the maximum response time for a Business level Premium Support case? A. 30 minutes B. You always get instant responses (within a few seconds). C. 10 minutes D. 1 hour Show Answer
McEphin says: September 12, 2017 at 10:20 am F, 24 hrs https://aws.amazon.com/premiumsupport/business-support/ Case Severity and Response Times* General guidance: < 24 hours System impaired: < 12 hours Production system impaired: < 4 hours Production system down: < 1 hour 2 0
F, 24 hrs
https://aws.amazon.com/premiumsupport/business-support/
Case Severity and Response Times*
General guidance: < 24 hours
System impaired: < 12 hours
Production system impaired: < 4 hours
Production system down: < 1 hour
2
0