Which statements are correct about the HP Customer Self Repair (CSR) program?
A.
A travel and labor charge applies when customers request HP to replace parts.
B.
A travel and labor charge does not apply when customers decline to replace a mandatory CSR
part.
C.
A travel and labor charge does not apply when customers decline to replace an optional CSR
part.
D.
A travel and labor charge applies when customers decline to replace an optional CSR part.
Explanation:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=no&lc=no&dlc=no&tmp_geoLoc=tr
ue&docname=c03041442
A.A travel and labor charge applies when customers request HP to replace parts.
C.A travel and labor charge does not apply when customers decline to replace an optional CSR part.
http://h18033.www1.hp.com/support/selfrepair/ww/replace_part.asp
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I agree with the answer. A
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