A customer plains to replace their storage array with an HP 3PAR StoreServ 10800 Storage
System. This array stores sensitive data and must be highly available. The solution must comply
with all legal requirements for securing sensitive data.
Which level of service you recommend for the new HP 3PAR StoreServ array?
A.
Support Plus 24
B.
SupportPlus 24 with Data Media Retention
C.
Proactive 24 with 6-hour CTR
D.
Critical Service with Data Media Retention
Explanation:
Support plus 24
24x7x365 hardware and software services – plus cost-saving software updates and more.
HP Support Plus 24 helps you increase performance and availability with comprehensive,
consistent hardware and software services. Working with your IT team, HP Services engineers
deliver onsite hardware support and over-the-phone software support around-the-clock 365 days
per year.
Choose Support Plus 24 when you need to: Improve uptime with responsive hardware and
software services available anytime, cost-effectively obtain expert 24×7 hardware and software
support, enjoy consistent service coverage across geographically dispersed sites.
Proactive 24 Proactively enhance your environment’s stability, effectiveness, and efficiency. HP
Proactive 24 Service is an integrated hardware and software support solution that combines
efficient problem prevention with responsive technical assistance whenever you need it. This HP
Care Pack extended warranty service not only improves the effectiveness of technologies across
your networking infrastructure. It establishes a collaborative relationship between you and HP thatstrengthens your IT team and gives you rapid access to our expertise as issues arise. An assigned
HP account manager serves as your primary contact for proactive services and access to our
broad base of technical resources. Your account manager works closely with your IT staff to
understand your environment and goals, document all the components of your
infrastructure,recommend changes to improve performance and stability, and monitor ongoing
operations through state-of-the-art remote tools.
HP Support Plus
Provides support for both hardware and software during standard business hours.
HP Support Plus 24
Extends HP Support Plus coverage to 24×7
HP Proactive 24
Complements internal IT resource with proactive services that minimize downtime and improve the
IT environments’s effectiveness.
Critical Service with Defective Media Retention
HP Care Pack services with Defective Media Retention (DMR)
HP recently announced the introduction of HP Care Pack services with Defective Media Retention
(DMR) which allows customers to ensure their data safe and secure by maintaining control over
defective storage disks for just a 10% uplift in their Care Pack expenditure
is this answer good?
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i think answer will “B” as the customer need data to be secure so we need DMR service
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DMR stands for “Defective Media Retention” not “Data Media Retention”
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Most likely B: Support Plus 24 with DMR
Gota have DMR for this answer, and the Critical Service is probably overkill, as the Support Plus 24 provides onsite and phone support 24/7/365.
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