What is the next step if you must escalate an open case?

A.
Upload the support case and core data files to NetApp Suport and to Engineering.

B.
Clustered Data ONTAP triggers the AutoSupport mechanism automatically again.

C.
Call NetApp Support and ask to speak to the duty manager.

D.
Call NetApp Support and open a new case.

Explanation:
If at anytime you wish to have your case escalated please call the TSC Hotline
number and ask to speak to the duty manager. Technical Support Escalation and Priority Definitions
https://mysupport.netapp.com/info/web/ECMP1132185.html