Your company has a private cloud that is managed by using a System Center 2012 infrastructure.

The company defines the Service Level Agreement (SLA) for a web application as 99 percent uptime.

You need to create service level objectives (SLOs) that meet the SLA requirement.

Which object or objects should you create from the Service Manager Console? (Each correct answer presents part of the solution. Choose all that apply.)

A.
a queue

B.
a connector

C.
a channel

D.
a calendar

E.
a metric

F.
a subscription

Explanation:
In SCSM 2012 the Service Level Management offers a great opportunity to implement SLAs for different IT management processes.

With the four components of SLA management you can build your own complex SLAs:

Queues -> Which work items are covered in the SLA

Calendar -> The service hours of an SLA

Metrics -> What is measured in the SLA

Service Level Objective -> Target of the SLA

http://blogs.technet.com/b/servicemanager/archive/2012/01/25/scsm-2012-service-level-management.aspx