Your company has a private cloud that contains a System Center 2012 Service Manager infrastructure.

You need to create a service level objective (SLO) for incidents that have a priority value of 1.

What should you create first?

A.
a service offering

B.
a subscription

C.
a service template

D.
a queue

Explanation:
Queues are used in SCSM 2012 SLA Management to apply the SLA to a group of work items.

http://blogs.technet.com/b/servicemanager/archive/2012/01/25/scsm-2012-service-level-management.aspx