Your company has a private cloud that is managed by using a System Center 2012 infrastructure.

The network contains a Service Manager infrastructure.

The company implements a service level agreement (SLA) for the private cloud.

You need to recommend an escalation notification solution for when an SLA warning threshold is exceeded.

What should you include in the recommendation?

A.
a subscription

B.
a Desired Configuration Management Event Workflow Configuration

C.
an incident event workflow

D.
a monitor

E.
a rule

Explanation:
You can use the following procedure to create a workflow rule that will change the support tier to Tier 2 whenever the Urgency property of an incident that is related to printing problems is changed to High. This procedure assumes that you already created an incident template to change the support tier to Tier 2, and it assumes that you already created the priority calculation table. For more information, see How to Set Incident Priority and To create a new printer-related incident template in How to Create Incident Templates.

http://technet.microsoft.com/en-us/library/ff461123.aspx

Guess thinks B