Choose the option that incorrectly specifies what a server management and service plan should include and define.

A.
The various methods which specifies how network administrators should deal with potential security risks.

B.
The various methods which specifies how employees should deal with customers.

C.
The various methods for addressing risks such as viruses, data corruption and loss, and malicious attacks and hacking activities.

D.
None of the above.

Explanation:
Customer relations has nothing to with a server management and service plan.
Incorrect Answers:
A, C: These statements are TRUE: A server management and service plan should include and define the methods that network administrators should implement to deal with potential security risks. The server management and service plan should detail how viruses, data corruption and loss, and malicious attacks and hacking activities are detected and handled.
D: Option B is FALSE.
References:
Charles J. Brooks, Server+ Certification Exam Cram 2 (Exam SK0-002), QUE Publishing, Indianapolis, 2006, pp. 457-458.