You are a desktop support technician for your company. All client computers run Windows XP Professional. You configure one dial-up connection on a user’s portable computer. You test the dial-up connection and verify that it successfully establishes a connection to the Internet.

One day later, the user reports that the modem on his portable computer will not dial. You verify that the user is using Microsoft Internet Explorer to connect to the Internet.

You need to ensure that Internet Explorer on the user’s computer automatically establishes a connection to the Internet.

What should you instruct the user to do in Internet Options in Control Panel?

You are a desktop support technician for your company. All client computers run Windows XP Professional. All users use Microsoft Internet Explorer as their Web browser.

A user reports that she made some changes in Internet Explorer. As a result, she is being prompted to either allow cookies or block cookies for almost every Web site she visits.

You need to ensure that the user can visit Web sites without being prompted to allow or block cookies.

What should you instruct the user to do in Internet Options in Control Panel?

You are a desktop support technician for your company. All client computers run Windows XP Professional with Service Pack 2 (SP2).

A user in the company uses computers that run Windows XP Professional both at the office and at home. The office computer is connected to the company network. The company network is connected to the Internet by a T1 line. The home computer uses a static IP address and connects to the Internet by using a persistent cable modem connection.
The user wants to use a Remote Desktop connection from his office computer to control his home computer. You verify that the company??s Internet firewall permits Remote Desktop connection traffic. You instruct the user to enable Remote Desktop on his home computer. However, the user cannot make a connection by using Remote Desktop.

You need to ensure that the user can make a Remote Desktop connection from his office computer to his home computer and still ensure security against incoming threats.

What should you instruct the user to do?

You are a desktop support technician for your company. All client computers run Windows XP Professional.

A user reports that she cannot connect to the Internet. You discover that the user can connect to all internal network resources, but she cannot connect to any external resources.

You discover that she can connect to external resources by IP address, but not by name. You are able to connect to internal and external resources by name from your client computer.

You need to ensure that the user can connect to internal and external resources by name.

What should you do?

You are a desktop support technician for your company. All client computers run Windows XP Professional and Microsoft Office XP. A user in the company has a computer that connects to her Pocket PC by using a USB cable. Her computer also has a USB keyboard, a USB mouse, and a USB camera attached. All of the devices are attached to a bus-powered USB hub.

The user reports that she cannot synchronize her Microsoft Outlook contacts with her Pocket PC device. The Pocket PC ActiveSync software tells her that it cannot communicate with the device. The user states that sometimes she also has keyboard and mouse problems, such as dropped keystrokes or a frozen mouse pointer. She reports that unplugging the camera usually solves these problems.

You need to ensure that the user can use ActiveSync with her Pocket PC.

What should you do?

You are a desktop support technician for your company. All client computers run Windows XP Professional with Service Pack 2 (SP2).

A user runs Internet Connection Sharing (ICS) and Windows Firewall on a computer named Client1. Windows Firewall on Client1 is configured to log all dropped packets. The user reports that the Windows Firewall log file does not save the older logged events. You discover that the log file is not large enough to register all the events that the user wants to have available.

You need to ensure that a single log file for Windows Firewall on Client1 can store up to 10 MB of data.

What should you instruct the user to do?

You are a desktop support technician for your company. All client computers run Windows XP Professional and have an antivirus application installed.

A user reports that she received an e-mail message from the company’s IT department stating that she needs to apply the most current Windows security patches to her computer. The user works from home and has a broadband connection to the Internet.

You need to ensure that the user applies the most current Windows security patches to her computer. You instruct the user to log on to her computer as an administrator.

What else should you instruct the user to do?

You are a desktop support technician for your company. All client computers run Windows XP Professional. All users use Microsoft Internet Explorer as their Web browser.

A user reports that she made some changes in Internet Explorer. As a result, she is being prompted to either allow cookies or block cookies for almost every Web site she visits.

You need to ensure that the user can visit Web sites without being prompted to allow or block cookies.

What should you instruct the user to do in Internet Options in Control Panel?

You are a desktop support technician for your company. All client computers run Windows XP Professional and are configured as DHCP clients.

A user reports that her portable computer is not able to access any Web sites now that she is in the main office. You discover that the computer was able to access all Web sites this morning while at the branch office.

You verify that the computer is properly connected to the network and that it can ping its loopback address. You discover that the computer is unable to ping any Web site by using the IP address. You need to ensure that the computer can access Web sites.

What should you do first?

You are a desktop support technician for your company. All client computers run Windows XP Professional with Service Pack 2 (SP2) and Microsoft Office XP.

A user installs a new printer in his office. He wants to share the printer with his administrative staff. He has no difficulty printing, and Print Sharing is turned on. The staff still cannot print on the printer.

You need to ensure that the user can share the printer.

What should you instruct the user to do?