You are a desktop support technician for your company. All client computers run Windows XP Professional and Microsoft Office XP. A user in your company connects an external IEEE 1394 (FireWire) hard disk to his computer.

The user reports that when he attempts to use the external hard disk, the hard disk will not turn on. The user states that the hard disk is supposed to be powered by the IEEE 1394 port. He further states that he followed the directions that came with the hard disk, and that he connected the hard disk to his computer’s four-pin IEEE 1394 port by using a six-pin to four-pin adapter cable.

You need to ensure that the user can use the hard disk.
What should you instruct the user to do?

You are a desktop support technician for your company. All client computers run Windows XP Professional and are configured as DHCP clients.

A user reports that her portable computer is not able to access any Web sites now that she is in the main office. You discover that the computer was able to access all Web sites this morning while at the branch office.

You verify that the computer is properly connected to the network and that it can ping its loopback address. You discover that the computer is unable to ping any Web site by using the IP address.

You need to ensure that the computer can access Web sites.

What should you do first?

You are a desktop support technician for your company. All client computers run Windows XP Professional with Service Pack 2 (SP2).

A user works in an office that uses different wireless networks for different departments. She usually connects to the Accounting department??s wireless network, but she often mistakenly connects to other department networks instead.

For convenience, the user wants the Accounting department??s wireless network to be her default wireless connection.
What should you instruct the user to do?

You are a desktop support technician for your company. All client computers run Windows XP Professional with Service Pack 2 (SP2).

A user recently set up an FTP server as part of an Internet Information Services (IIS) solution. The user reports that when people attempt to send files to him by using FTP, he cannot receive them. The user has only one network connection.

The user needs to be able to receive files that are sent by using FTP.

What should you instruct the user to do?

You are a desktop support technician for your company. All client computers run Windows XP Professional. A user in the company uses Windows XP Professional computers at both the office and at home. The office computer is connected to the company network. The home computer uses a static IP address and connects to the Internet by using a persistent cable modem connection. The company network is connected to the Internet by a T1 line.

The user reports that he wants to use a Remote Desktop connection from his office computer to control his home computer. You verify that the company’s Internet firewall permits Remote Desktop connection traffic. However, the user cannot make a connection by using Remote Desktop.

You need to ensure that the user can make a Remote Desktop connection from his office computer to his home computer. Your solution must prevent any other Internet traffic from reaching the home computer.

Which two actions should you perform? (Each correct answer presents part of the solution. Choose two.)

You are a desktop support technician for your company. All client computers run Windows XP Professional. All users use Microsoft Internet Explorer as their Web browser. The company uses a DHCP server to assign IP addresses to all client computers.

The user reports that when he tries to connect to any Web site on the Internet while he is using his computer at the office, Internet Explorer displays the following error message: “The page cannot be found.” You discover that he followed instructions from his ISP to make several changes in Internet Explorer on his portable computer so that he could connect to the Internet from home.

You verify that Internet Explorer has the correct proxy settings. You instruct the user to ping a computer on the Internet by using its IP address. The user reports that he can successfully ping the other computer.

You need to ensure that the user can connect to Web sites by using Internet Explorer on his computer.

What should you instruct the user to do?

You are a desktop support technician for your company. All client computers run Windows XP Professional and Microsoft Office XP. A user in your company is attempting to connect a new USB keyboard to his computer. The computer has two USB ports, and both ports are being used by other devices.

The user reports that he cannot connect the USB keyboard to his computer. You verify that the computer’s available ports are a parallel port, a serial port, and two PS/2 ports. You need to ensure that the user can use the new keyboard and the two existing USB devices. Your solution must minimize additional hardware expense.

What should you instruct the user to do?

You are a desktop support technician for your company. All client computers run Windows XP Professional and Microsoft Office XP.

A user reports that he cannot access any network resources. You discover that he can log on to his computer without any errors. However, when the user tries to access network resources, he receives the following error message: “Windows cannot reach the network resource.”

You ask the user to run the ipconfig /all command on his computer. The results are shown below.
What is the most likely cause of the problem?

You are a desktop support technician for your company. All client computers run Windows XP Professional with Service Pack 2 (SP2).

A user runs Internet Connection Sharing (ICS) and Windows Firewall on a computer named Client1. Windows Firewall on Client1 is configured to log all dropped packets. The user reports that the Windows Firewall log file does not save the older logged events. You discover that the log file is not large enough to register all the events that the user wants to have available.

You need to ensure that a single log file for Windows Firewall on Client1 can store up to 10 MB of data.

What should you instruct the user to do?

You are a desktop support technician for your company. All client computers run Windows XP Home Edition with Service Pack 2 (SP2).

A user uses a computer that does not have file and print sharing enabled. He reports that he cannot successfully use the ping command to connect to another computer on his home network. You discover that the user has two computers that run Windows XP Home Edition on the network. Windows Firewall is enabled on both computers.

You need to ensure that the user can receive a ping response from the computers that run Windows XP.

What should you instruct the customer to do?