You are a desktop support technician for your company. All client computers run Windows XP Professional with Service Pack 2 (SP2) and are part of a domain.

Two users in the research department report that one of their testing applications no longer functions. You discover that an administrator configured security on the computers in the research department by applying a new security template. You verify that all the other users in the research department can run their testing applications.

You need to find out why the two users cannot run the testing application.
What should you instruct the users to do?

You are a desktop support technician for your company. All client computers run Windows XP Professional with Service Pack 1. All client computers have an antivirus application
installed.

A user reports that she read an article on the Internet describing viruses that can potentially exploit vulnerabilities in Windows. The user works at home and has a broadband connection to the Internet.

You need to ensure that the user’s computer is kept protected against known Windows vulnerabilities. You instruct the user to log on to her computer as an administrator.

What else should you instruct the user to do?

You are a desktop support technician for your company. All client computers run Windows XP Professional.
A user reports that she is receiving e-mail messages stating that she sent a virus. The user works at home and has a broadband connection to the Internet.

You discovered that the user purchased an antivirus application and installed it on her computer. She ran the virus scanner on her computer, but it did not detect a virus. She continues to receive e-mail messages stating that she sent a virus.

You need to identify the cause of these e-mail messages. You instruct the user to log on as an administrator.

What should you instruct the user to do before running the virus scanner again?

You are a desktop support technician for your company. All client computers run Windows XP Professional and Microsoft Office XP.

A user in the company is attempting to read documents that are located on \Server1Docs. The user reports that he cannot access any of the documents located on \Server1Docs. You investigate and discover that the permissions on \Server1Docs are as shown in the following dialog box. You confirm that the user has the permissions required to read documents on \Server1Docs.

You need to ensure that the user can read these documents.

What should you do?

You are a desktop support technician for your company. All client computers run Windows XP Professional and have an antivirus application installed.

A user reports that she received an e-mail message from the company’s IT department stating that she needs to apply the most current Windows security patches to her computer. The user works from home and has a broadband connection to the Internet.

You need to ensure that the user applies the most current Windows security patches to her computer. You instruct the user to log on to her computer as an administrator.

What else should you instruct the user to do?

You are a desktop support technician for your company. All client computers run Windows XP Professional and Microsoft Office 2003.

A user reports that he wants to share the C:DocumentsSales folder on his computer with other specific network users. The user states that he wants only members of the domain Sales group to be able to read or modify the files. No other users should have access to the files.

You need to ensure that the user can share the files appropriately.

What should you instruct the user to do?

You are a desktop support technician for your company. All client computers run Windows XP Professional. A user in the company is attempting to install a new printer on his computer.

The user reports that he was able to connect the printer to the computer, but Windows displays a message indicating that he does not have permissions to install the printer drivers. You discover that the user usually logs on to his computer by using a domain user account. However, his computer does have a local user account that he can use. Both accounts are members of the local Users group on his computer, and no other local groups. You confirm that the user is allowed to have a locally connected printer.

You need to ensure that the printer is installed on the computer. Your solution must not give the user unnecessary privileges on his computer.

What should you do?

You are a desktop support technician for your company. All client computers run Windows XP Professional with Service Pack 2 (SP2). The development department of the company builds small applications for its customers.

For testing purposes, users in the development department and the testing department send executable files to each other by using Microsoft Outlook Express. A user in the testing department reports that she cannot receive e-mail attachments when she uses Outlook Express.

The user needs the attachments to conduct business, and she needs to receive them by using Outlook Express.

What should you instruct the user to do?

You are a desktop support technician for your company. All client computers run Windows XP Professional with Service Pack 2 (SP2) and Microsoft Office XP. All users use Microsoft Outlook as their e-mail client.

A user reports that she receives automated response e-mail messages stating that she sent an e-mail message. She knows that she did not send an e-mail message. She also states that in the past day she received a message from every e-mail address in her Outlook Contacts folder. You verify that other users experience this same problem.

You need to identify what causes the user??s computer to automatically send e-mail messages to all the e-mail addresses in her Outlook Contacts folder.

What should you instruct the user to do?

You are a desktop support technician for your company. All client computers run Windows XP Professional. The network consists of a Windows 2000 Active Directory domain.
A department manager reports that some of the files on drive D on her computer were deleted and other data was modified.

You need to track when unauthorized users attempt to modify or delete data from drive D on the manager’s computer.

What should you do first?