You are a desktop support technician for your company. All client computers run Windows XP Professional. All users use Microsoft Internet Explorer as their Web browser.

A written company policy prohibits Web sites from saving cookies on client computers if the Web site does not have a Platform for Privacy Preferences (P3P) privacy policy. Web sites that do have a P3P policy are allowed to save cookies.

You need to configure each client computer to comply with the written policy.

What should you do in Internet Options in Control Panel?

You are a desktop support technician for your company. All client computers run Windows XP Professional and Microsoft Office XP.

A user in your company uses a computer that runs both Windows 98 and Windows XP Professional in a dual-boot configuration. The user reports that an application is available on the Start menu when he runs Windows 98, but it is not available on the Start menu when he runs Windows XP Professional.

You need to ensure that the application will run on either Windows 98 or Windows XP Professional.

What should you do?

You are a desktop support technician for your company. All client computers run Windows XP Professional with Service Pack 2 (SP2).

A user reports that she has a status report downloaded to her every day from a company server. When the user accesses the company??s internal Web site, the server automatically puts the file in a shared folder.
The user cannot receive these files, and instead receives the following error message: ???To help protect your security, Internet Explorer blocked this site from downloading files to your computer.???

The user needs to configure Microsoft Internet Explorer to automatically download files.

What should you instruct the user to do?

You are a desktop support technician for your company. All client computers run Windows XP Professional. All users use Microsoft Internet Explorer as their Web browser.

A user reports that he recently ran Internet Explorer on another user’s computer. When he began to type an address of a Web site in the Address bar, Internet Explorer would automatically complete the entry he typed in the Address bar. The user requests that this feature be enabled on his computer as well.

You need to ensure that when the user types an address of a Web site in the Address bar, Internet Explorer attempts to automatically complete the entry for him.

What should you instruct the user to do in Internet Options in Control Panel?

You are a desktop support technician for your company. All client computers run Windows XP Professional and Microsoft Office XP. A user receives a document named Mechanical.vsd from a customer. The document contains mechanical drawings for a new product design.

The user reports that the document will not open on his computer. The user states that he does not need to modify the document. You do not have the authority to purchase new software or software licenses.

You need to ensure that the user can open and view the document.
What should you instruct the user to do?

You are a desktop support technician for your company.

A customer running Windows XP Home Edition and Microsoft Outlook Express reports that he can no longer send e-mail messages. You verify that he can successfully receive e-mail messages.

You need to ensure that the customer can both send and receive e-mail messages.

What information should you provide to the customer?

You are a desktop support technician for your company. All client computers run Windows XP Professional and Microsoft Outlook Express. Users access their e-mail accounts from work and from home.

A new user reports that the e-mail messages she reads from home are not on the server when she accesses her e-mail account from the office.

You need to ensure that all messages stay on the server until the user deletes them, regardless of whether she reads them from home or at the office.

What should you do?

You are a desktop support technician for your company.

A customer running Windows XP Home Edition and Microsoft Outlook Express reports that he wants to compose an e-mail message in a foreign language character set. You need to ensure that the customer can compose an e-mail message in a foreign language character set.

What should you instruct the customer to do?

You are a desktop support technician for your company. All client computers run Windows XP Professional. All users use Microsoft Internet Explorer as their Web browser. A user reports that she recently made several changes in Internet Explorer. Now, every Web site she visits displays Web page text in Times New Roman font. The user wants Internet Explorer to display text by using its default configuration.

You need to ensure that Internet Explorer displays text on Web pages by using its default configuration.

What should you instruct the user to do?

You are a desktop support technician for your company. All client computers run Windows XP Professional. All users use Microsoft Internet Explorer as their Web browser.

A user reports that it takes much longer to view Web pages when he clicks the Back button. You discover that the user recently changed some Internet Explorer settings on his computer.

You need to increase the speed at which Internet Explorer displays previously viewed pages.

What should you instruct the user to do in Internet Options in Control Panel?