Scenario “Incident management”

A test team is keeping logs of the incidents that they observe. They use a commonly-available word
processor to write the incident reports in individual files, which are held in shared storage. They
track the incidents, along with some incident details, in a spreadsheet. Identify THREE main
advantages of this approach to incident management.

A.
Quick to set up and cheap

B.
Electronic rather than manual

C.
Allows co-operation of various locations

D.
Can be easily integrated with other tools, such as configuration management tools and test
execution tools

E.
Large files are not a problem

F.
High level of usability

G.
Easy to document screen shots and have attachments to the spreadsheet