Which IBM product provides a central point of real-time service management for business
applications, network devices, Internet protocols, and security devices?

A manufacturing company capable of developing chips and processors sells a highly sophisticated
chip used in the radar technology to the United States Intelligence Department.

Which customer business process is identified in this scenario?

What should be done to create an analysis of a client’s pain points?

When a Service Availability and Performance Management project manager is developing a
staffing plan, which important task needs to be performed early on?

Which product will enrich the event with business information?

Which action is the most important while developing staffing requirements for the client proposal?

The core event management solution for a customer needs to be upgraded to fix user impacting
software issues. The upgrade will enhance the integration capabilities for several downstream
products, but presents a long testing and quality assurance (QA) period to implement.
What would be the next step before including the upgrade as part of the solution requirements?

A client has identified disaster recovery as a requirement for the Service Availability and
Performance Management implementation. Which approach has the greatest impact on the
overall design?

A large shipping company currently employs IBM Tivoli Monitoring, IBM Tivoli Netcool/OMNIbus,
and the Syslog and MTTrapd probes within their monitoring environment. There is currently a
collection layer Object Server and a single IBM Tivoli Monitoring instance.
The customer wants to deploy IBM Tivoli Netcool/Impact and IBM Tivoli Composite Application
Manager for Internet Service Monitoring to add this functionality to the current monitoring
environment:
– Event enrichment and correlation based on data within the CMDB
– Monitoring of DNS and HTTP services
– Auto-ticketing capability through WebServices -TCP port monitoring
– Monitoring of LDAP service availability
Which two statements describe the additional value provided by this solution? (Choose two.)

A large shipping company currently employs IBM Tivoli Netcool/Impact, IBM Tivoli
Netcool/OMNIbus, and the Syslog and MTTrapd probes within their monitoring environment.
There is currently a collection layer Object Server and a single Impact server.
The customer would like to add this functionality to their current monitoring environment:
– Improved system and database monitoring
– Service-oriented dashboards with service availability and status reflective of both events and
KPIs
– Historical tracking of system monitoring metrics
-The capability to apply correlation business rules to events
Which two additional IBM products should be added to the solution to meet the customer
requirements? (Choose two.)