A large shipping organization currently uses IBM Tivoli Netcool/Impact, IBM Tivoli
Netcool/OMNIbus, and the SCOM and MTTrapd probes within their monitoring environment.
There is currently a collection layer Object Server and a single Impact server.
The customer would like to add this functionality to their current monitoring environment:
– Process events from multiple locations while increasing the event volume to 100,000 events/day
– Enrich event data from external event sources
– Add an additional 100 users to the current monitoring environment
– Apply correlation business rules to events
– Auto-ticket via WebServices
Which three architecture changes would most closely meet the customer’s requirements? (Choose
three.)

A customer has these requirements:
1. Performance monitoring of Oracle applications to meet transaction Service Level Agreements
(SLAs), verify that the services are available and performing to specification, and send alerts when
any service is intermittent.
2. Service management to improve service visibility for operations and business with real-time
dashboards including KPIs (Key Performance Indicators) and SLA tracking.
3. Automatically correlate events and prioritize event responses based on business policies.
Which three Service Availability and Performance Management products fulfill these
requirements? (Choose three.)

Acme Corporation’s (ACME) core business is to provide electronic payment services to financial
institutions and companies worldwide. They serve clients worldwide with local offices in the
Americas, EMEA, and Asia Pacific. There are data centers located in North America, South

America, China, and Italy.
One of ACME’S core services is credit card transaction processing (CCTP). At the core of CCTP
are multiple clusters of application servers running WebSphere. Transactions are stored in a
database environment running on the mainframe. There are additional distributed databases to the
application running on Oracle and MS SQL. The clusters of application servers are distributed
throughout the data centers. The customers’ clients connect to the environment’s Web-based
services, such as SOAP, and message queues, such as WebSphere MQ. In addition the client
hosts dedicated CCTP environments for some it its customers.
ACME is experiencing several issues with CCTP. John W. Smith is the Chief Information Officer
and has contacted an outside company to possibly assist with addressing these issues. After an
initial kick-off call with John W. Smith, he has identified the following individuals as part of his team
that the outside company will be working with:
Molly Fox – Vice President of Operations
Dennis Boucher – Vice President of Development
Ira Dale – Vice President of Sales
Faith Kassell – Lead Architect
Peter Fakir – Project Manager
Which two people can best determine if ACME’S customers need access to the solution? (Choose
two.)

A worldwide shipping corporation is interested in streamlining their business. Their current service
management solution is distributed across different sites and each site is running a set of distinct
tools to support operations. Additionally, the customer complains that it is difficult to identify
service impacting issues based on the events generated.

Which solution requirement description best maps to the customer’s pain points?

Which two steps need to be taken when creating a Service Availability and Performance
Management project plan for a solution? (Choose two.)

A consultant is working with a worldwide shipping corporation who is interested in streamlining
their business. Their current service management solution is distributed across different sites and
each site is running a set of distinct tools to support operations. Additionally, the customer
complains that it is difficult to identify service impacting issues based on the events generated.
Which two next steps would best meet the customer’s needs? (Choose two.)

Which IBM product is similar to BMC Patrol?

During a meeting with a client, an organizational chart containing all of the client contact
information is presented, including: the project sponsor, implementation managers, operations
managers, and end user managers. Who should be contacted to get a comprehensive list of
experts?

Which statement is true when identifying and prioritizing a client’s non-functional requirements?

A customer is running an application in an environment consisting of Apache, Mono, and IBM
DB2. Active Directory and MS Exchange are used internally to handle user authentication and
messaging. Which two IBM products can monitor their environment? (Choose two.)