Which three statements regarding the Help Desk and customer perceptions are true? (Choose three)

A.
Mediocre service is generally acceptable if the customer likes you personally.

B.
Mediocre service can cause a customer’s gradually to want to do business somewhere else.

C.
A bad interaction can initiate a customer’s split-second decision to continue doing business with you.

D.
A positive interaction can initiate a customer’s split-second decision to continue doing business with you.