Acme Brick Company is experiencing significant growth and making rapid changes to its technology. The
increased number of support calls has impacted service levels. To solve the problem, management is
considering outsourcing, insourcing, or contracting for staff. In which situation should management choose the
“contracting for staff” option?

A.
Management believes that call volumes will remain at the current levels for the next several years.

B.
Management believes that staffing loads have peaked and that things should slow down over the next two
weeks.

C.
Management is uncertain as to the support headcounts that will be needed in the months ahead, but it is
certain that increase are needed now.

D.
Management believes that dealing with support organization issues is distracting its attention and ability to
deliver new business applications.