PrepAway - Latest Free Exam Questions & Answers

What is a key principle of negotiation with customers?

What is a key principle of negotiation with customers?

PrepAway - Latest Free Exam Questions & Answers

A.
Determine the customer’s underlying need and seek a mutually beneficial solution.

B.
Focus on the individual rather than on the resolution.

C.
Seek a solution that aligns with support center policies and processes.

D.
Stick to the facts and ignore the customer’s emotions.


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