Why is a scope statement for ISO/IEC 20000 important?

A.
It defines what the management system has been certified against

B.
It details all of the companies that have been certified

C.
It details all of the services that have been certified

D.
It identifies which processes have been excluded from the scope

Explanation:

A) Correct. The scope statement shows what the management system was tested against in order to
award certification.
B) Incorrect. Only one company can be awarded a certificate (single legal entity).
C) Incorrect. It is the management system that is being certified not the services.
D) Incorrect. All processes within the scope of the standard must be audited.