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When should the final closure of an Incident record be completed?

When should the final closure of an Incident record be completed?

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A.
when all relevant information for classification and routing has been entered

B.
when the Incident has been dispatched outside the Service Desk department

C.
when the Incident is solved and normal operation is restored

D.
when the initiating user has been given the opportunity to confirm that the service is restored

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