What is required to be included in proposals for new or changed services according to ISO/IEC
20000?

A.
an updated Operational Level Agreement

B.
cost, organizational, technical and commercial impact

C.
the policies, plans and procedures of each process or set of processes

D.
the Service Management plan

Explanation:

A) Incorrect. This is not relevant.
B) Correct. This is part of the standard.
C) Incorrect. Documenting these documents is part of Do, revising is part of Act (in de
PDCAmethodology). This is no part of the proposals for new or changed services.
D) Incorrect. This plan is much broader than only new or changed services.