It is essential that an owner at senior level has overall responsibility for Service Management.
Which of the statements below is a best practice?

A.
A senior responsible owner should be assigned as chairman of the Change Advisory Board
(CAB).

B.
A senior responsible owner should handle all customer complaints to be able to improve
customer satisfaction.

C.
A senior responsible owner should ensure resourcing for service improvement activities.

D.
A senior responsible owner should haveresponsiblity for Customer Relationship
Management.