What is the objective of IT Service Management?

A.
to provide critical services to business customers

B.
to provide guaranteed service levels against business requirements

C.
to provide management of services to meet business requirements

D.
to provide services to the maximum level to the business

Explanation:
A Incorrect. The customer services will be more than critical services.
B Incorrect. The services are not guaranteed, the service is simply being provided.
C Correct. The focus for IT Service Management needs to be on agreed business requirements.
D Incorrect. The customers may not require “maximum” levels.