Top management has to provide evidence of its commitment to developing, implementing and
improving its Service Management capability within the context of the organization’s business and
Customers’ requirements. What is the best way that management can make this visible?

A.
by outsourcing Change Management

B.
by taking disciplinary action against underperforming employees

C.
by taking part in the planning of new IT services

D.
through leadership and actions

Explanation:
A Incorrect. Outsourcing Change Management is insufficient evidence to show top management
commitment.
B Incorrect. This is not sufficient action to ensure that commitment from top management is
visible.
C Incorrect. Taking part in the planning of new services is insufficient action to ensure that
commitment from top management is visible.
D Correct. Top management can make their commitment visible by showing strong leadership
and taking firm actions.