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which document would you expect to see an overview of actual service achievements against targets?

In which document would you expect to see an overview of actual service achievements against
targets?

PrepAway - Latest Free Exam Questions & Answers

A.
Operational Level Agreement (OLA)

B.
Capacity Plan

C.
Service Level Agreement (SLA)

D.
SLA Monitoring Chart (SLAM)

One Comment on “which document would you expect to see an overview of actual service achievements against targets?”

  1. Michael McNeil says:

    SLAM Chart
    (Continual Service Improvement) A Service Level
    Agreement Monitoring Chart is used to help monitor and
    report achievements against Service Level Targets. A SLAM
    Chart is typically colour coded to show whether each
    agreed Service Level Target has been met, missed, or
    nearly missed during each of the previous 12 months.


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