Which of the following is NOT the responsibility of the Service Catalogue Manager?
Which of the following is NOT the responsibility of the Service Catalogue Manager?
Which role would you MOST expect to be involved in the management of Underpinning Contracts?
Which role would you MOST expect to be involved in the management of Underpinning Contracts?
Which of the following statements is INCORRECT?
Which of the following statements is INCORRECT?
Which of the following are the MAJOR types of Service Asset?
Service Assets are used to create value. Which of the following are the MAJOR types of Service Asset?
Which of the following is NOT one of the five individual aspects of Service Design?
Which of the following is NOT one of the five individual aspects of Service Design?
In which core publication can you find detailed descriptions of Service Level Management, Availability Managem
In which core publication can you find detailed descriptions of Service Level Management, Availability Management, Supplier Management and IT Service Continuity Management?
Which of these statements about Service Desk staff is CORRECT?
Which of these statements about Service Desk staff is CORRECT?
What is a RACI model used for?
What is a RACI model used for?
Which of the following statements is INCORRECT?
Which of the following statements is INCORRECT?
The group that authorizes changes that must be installed faster than the normal process is called the?
The group that authorizes changes that must be installed faster than the normal process is called the?