Which of the following is NOT an aim of the Change Management process?
Which of the following is NOT an aim of the Change Management process?
Which of the following CANNOT be stored and managed by a tool?
Which of the following CANNOT be stored and managed by a tool?
Which process is responsible for frequently occurring changes where risk and cost are low?
Which process is responsible for frequently occurring changes where risk and cost are low?
Which of the following statements is CORRECT?
Which of the following statements is CORRECT?
1. The only phase of the Service Management Lifecycle where value can be measured is Service Operation
2. All of the phases of the lifecycle are concerned with the value of IT services
Which process is responsible for discussing reports with customers showing whether services have met their tar
Which process is responsible for discussing reports with customers showing whether services have met their targets?
What are the three Service Provider business models?
What are the three Service Provider business models?
These specialised organisational capabilities include which of the following?
“Service Management is a set of specialised organisational capabilities for providing value to customers in the form of services”. These specialised organisational capabilities include which of the following?
Which of the following is NOT a valid objective of Request Fulfilment?
Which of the following is NOT a valid objective of Request Fulfilment?
Effective release and deployment management enables the service provider to add value to the business by?
Effective release and deployment management enables the service provider to add value to the business by?
Contracts relating to an outsourced Data Centre would be managed by?
Contracts relating to an outsourced Data Centre would be managed by?