Which of the following are Service Desk organisational structures?
Which of the following are Service Desk organisational structures?
1. Local Service Desk
2. Virtual Service Desk
3. IT Help Desk
4. Follow the Sun
Service Acceptance criteria are used to?
Service Acceptance criteria are used to?
What is the entry point or the first level of the V model?
What is the entry point or the first level of the V model?
What is the entry point or the first level of the V model?
What is the entry point or the first level of the V model?
The MAIN purpose of the Service Portfolio is to describe services in terms of?
The MAIN purpose of the Service Portfolio is to describe services in terms of?
One of the key decisions to which they contribute is?
Application Management plays a role in all applications. One of the key decisions to which they contribute is?
Which of the following combinations covers all the roles in Service Asset and Configuration Management?
Which of the following combinations covers all the roles in Service Asset and Configuration Management?
It is important that the Incident Manager is given the authority to:
In many organisations the role of Incident Manager is assigned to the Service Desk.
It is important that the Incident Manager is given the authority to:
Which of the following statements is CORRECT?
Which of the following statements is CORRECT?
How many times should each stage of the Plan, Do, Check, Act (PDCA) cycle be visited?
How many times should each stage of the Plan, Do, Check, Act (PDCA) cycle be visited?