which process?
Understanding customer usage of services and how this varies over the Business Lifecycle is part
of which process?
Which is NOT a purpose of Service Transition?
Which is NOT a purpose of Service Transition?
Which of the following is the BEST definition of an Incident?
Which of the following is the BEST definition of an Incident?
The BEST description of the guidance provided by Service Design is?
The BEST description of the guidance provided by Service Design is?
what are the four reasons to monitor and measure?
To add value to the business, what are the four reasons to monitor and measure?
which of the following items need to be identified?
Before embarking on the 7-step Continual Service Improvement (CSI) process, which of the
following items need to be identified?
Which of the following statements is CORRECT for every process?
Which of the following statements is CORRECT for every process?
1. It delivers its primary results to a customer or stakeholder
2. It defines activities that are executed by a single function
Which of the following are the MAJOR types of Service Asset?
Service Assets are used to create value. Which of the following are the MAJOR types of Service
Asset?
What is the definition of an Alert?
What is the definition of an Alert?
Which of the following would NOT be a task carried out by the Request Fulfillment process?
Which of the following would NOT be a task carried out by the Request Fulfillment process?