Which of the following CANNOT be provided by a tool?
Which of the following CANNOT be provided by a tool?
which stage of the Service Lifecycle?
The consideration of value creation is a principle of which stage of the Service Lifecycle?
Which process or function is responsible for the Definitive Media Library and Definitive Spares?
Which process or function is responsible for the Definitive Media Library and Definitive Spares?
Which of the following should be documented in an Incident Model?
Which of the following should be documented in an Incident Model?
1) Details of the Service Level Agreement (SLA) pertaining to the incident
2) Chronological order of steps to resolve the incident
What body exists to support the authorisation of changes and to assist Change Management in the assessment and
What body exists to support the authorisation of changes and to assist Change Management in
the assessment and prioritization of changes?
The BEST description of an Incident is:
The BEST description of an Incident is:
The goal of which process is:…
The goal of which process is: “To improve the quality of management decision making by ensuring
that reliable and secure information and data is available throughout the lifecycle”?
What is IT Governance concerned with?
What is IT Governance concerned with?