which of the following areas would the ITIL complementary guidance be of assistance?
In which of the following areas would the ITIL complementary guidance be of assistance?
1. Adapting best practice for specific industry sectors
2. Integrate ITIL with other operating models
Which of the following is an objective of service transition?
Which of the following is an objective of service transition?
Which process is responsible for monitoring an IT service and detecting when the performance drops below accep
Which process is responsible for monitoring an IT service and detecting when the performance
drops below acceptable limits?
what needs to be protected by information security management?
Which of the following provides the PRIMARY source of guidance on what needs to be protected
by information security management?
When tan a known error record tie raised? 1 At any time when it would be useful to do so 2After a workaround
When tan a known error record tie raised?
1 At any time when it would be useful to do so
2After a workaround has been found
Which of the following layers is NOT part of this type of SLA?
The ‘multi-level SLA’ is a three-layer structure. Which of the following layers is NOT part of this
type of SLA?
What is the BEST description in of a major incident?
What is the BEST description in of a major incident?
Which of the following activities is NOT a part of the Derning Cycle?
Which of the following activities is NOT a part of the Derning Cycle?
Which of the following is commonly found in a contract underpinning an IT service?
Which of the following is commonly found in a contract underpinning an IT service?
1.Financial arrangements related to the contract
2.Description of the goods or service provided
3. Responsibilities and dependencies for both parties
Which of the following is the BEST definition of an event?
Which of the following is the BEST definition of an event?