The addition, modification or removal of an authorized, planned or supported service or service
component and its associated documentation is a definition of what?

Which of the following are objectives of Supplier Management?
1. Negotiating and agreeing Contracts
2. Updating the Supplier and Contract database
3. Planning for possible closure, renewal or extension of contracts
4. Managing relationships with internal suppliers

What are the processes within Service Operation?

Which process or function is responsible for the Definitive Media Library and Definitive Spares?

Which of the following are valid parts of the Service Portfolio?

1. Service Pipeline
2. Service Knowledge Management System (SKMS)
3. Service Catalogue

Which of the following activities is NOT a part of the Deming Cycle?

Which of these activities would commonly be performed by a Service Desk?
1. Logging details of incidents and service requests
2. Providing first-line investigation and diagnosis
3. Restoring services
4. Implementing all standard changes

Which of the following activities is performed by application management?

Which of the following is an example of capabilities?

Which of the following models would be MOST useful in helping to define roles and responsibilities
in an organization structure?