Which of the following are types of communication you could expect the functions within Service Operation to p
Which of the following are types of communication you could expect the functions within Service
Operation to perform?
1) Communication between Data Centre shifts
2) Communication related to changes
3) Performance reporting
4) Routine operational communication
which part of the service lifecycle?
Looking for ways to improve process efficiency and cost effectiveness is a purpose of which part
of the service lifecycle?
Which statement BEST represents the guidance on incident logging?
Which statement BEST represents the guidance on incident logging?
which set of activities?
In the Continual Service Improvement (CSI) model, the stage ‘How do we get there?1 is
underpinned by which set of activities?
Who has the responsibility for review and risk analysis of all supplies and contracts on a regular basis?
Who has the responsibility for review and risk analysis of all supplies and contracts on a regular
basis?
Which of the following should NOT be a concern of Risk Management?
Which of the following should NOT be a concern of Risk Management?
Which of the following is the CORRECT definition of a Release Unit?
Which of the following is the CORRECT definition of a Release Unit?
Which process lists "Understanding patterns of business activity" as a major role?
Which process lists “Understanding patterns of business activity” as a major role?
Where would you expect incident resolution targets to be documented?
Where would you expect incident resolution targets to be documented?
The positive effect that customers perceive a service can have on their business outcomes is referred to as wh
The positive effect that customers perceive a service can have on their business outcomes is
referred to as what?